Got Questions? We’ve Got Answers!

Below you can find a list of frequently asked questions.

  • Can I buy products/services without an account ?

    No, you need to create an account prior to being able to buy something.
  • How do I create an account ?

    On the right side you can find the login icon. Please click the icon to open the login window. When you already have an account, you can use your credentials here to login. If you are a new customer, please click the "New account" button first. If you are working on a smartphone of pad then it's possible that the login icon is not available. If this is the case, you can open the navigation menu by clicking the stripes icon and than select Login.
  • How much does it cost ?

    The creation of your account is 100% free. All our products have a specific price.
  • Which payment methodes are available ?

    You can pay with: Paypal, Visa, Mastercard, Bancontact, ...
  • I have paid for my products but not yet received login details. What's the problem ?

    Normally, our system delivers login details instantly after a SUCCESSFUL payment. There are some cases that your payment is NOT SUCCESSFUL and we have to review and process download information manually.
    • Your Credit card location is different from your IP address
    • You used Proxy to make payment
    • Your payment was flagged as FRAUD or PENDING by Paypal
    What to do next? Your payment was flagged as FRAUD or PENDING by Paypal Have you checked your BULK/SPAM email folders? Contact us if you feel your case is not listed above. If you do not receive any email after 48 hours, then please contact us with proof of payment (Payment Receipt or Order number)
  • Can I share my username? Why is my account suspended ?

    No. One username and password can be used by one buyer only. Any attempt to share the username and password will result in the automatic suspension of your account. If your download traffic logs exceed the total number of allowed downloads, your account will be suspended immediately.
  • Can I unsubscribe from the newsletter ?

    Yes. At the bottom of every newsletter we send, you can find an unsubscribe button.

One More Question?

If you can't find the answer for your question within the FAQ, please don't hesitate to contact us!

Get in Touch

Musena Consulting is proud to be the official sponsor of:

The Belgian Deaf Flames


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